Build a monday.com help desk system with AI
Resolve tickets, track support status, and manage performance in an AI-powered help desk system built with AI to fit your team's workflow.
Tailor your help desk system to your needs
Customize a monday.com help desk system that looks modern out of the box. Add only the features you need, and iterate as your team grows.
Ticket submission portal
Real-time status tracking
AI-powered ticket routing
Support performance analytics
Self-service knowledge base
Automated ticket notifications
Unify your support data in real time
Connect your monday.com boards and ticketing systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your business.
Give every user a custom, secure experience.
Give each user the right views and access in a branded ticket portal. Set up secure logins, user groups, and granular permissions in minutes.
Easy, secure logins
Softr apps are mobile-ready by default. Turn your help desk into a downloadable app in one click so agents can resolve tickets anywhere.
Works on any device
Softr apps are mobile-ready by default. Turn your help desk into a downloadable app in one click so agents can resolve tickets anywhere.
Automations
Build native automations with Softr Workflows to handle ticket notifications, status updates, and real-time syncing whenever records change.
User groups
Provide separate logins for customers and support staff. Create personalized dashboards and tailored ticket views for each user.
Advanced permissions
Apply rules for different roles. Customize who can view, edit, or delete tickets, ensuring data integrity across your support organization.
Security
Protect sensitive support information and client data from threats. Softr is fully compliant with SOC2 and GDPR regulations.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your help desk in minutes with AI. No dev time or manual setup needed—just describe your support workflow.
Consolidate your stack
Add features like ticket routing, an AI knowledge base, or reporting as your needs evolve—no rebuild needed.
Flexible as you grow
Start with a help desk, then add client portals or dashboards—all in one place, with no extra tools required.
Generate a monday.com help desk system with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your monday.com help desk system
Describe what you need. Softr's AI builds your custom help desk in minutes with no code required.