Build your own customer service ERP
Manage tickets, track customer data, and view reports in an AI-powered customer service ERP built with AI to fit your team's workflow.
Tailor your customer service ERP to your needs
Customize your customer service ERP setup with the exact steps and views your team needs. Add features as processes evolve—no code needed.
Centralized ticket management
Customer profile database
Automated status notifications
AI-powered ticket summaries
Service performance dashboards
Knowledge base publishing
Unify your support data in real time
Connect ticket logs, customer CRM records, and help desk systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your business.
Custom access for every team. Built-in security.
Give each support agent the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different team members tailored access and dashboards, so agents see their open tickets while managers see high-level performance metrics.
User groups
Give different team members tailored access and dashboards, so agents see their open tickets while managers see high-level performance metrics.
Automations
Streamline your support processes with Softr Workflows. Trigger native ticket status updates or notifications based on agent actions to keep operations smooth.
Works on any device
Access and update your customer service ERP on the go. Agents can respond to tickets and view customer profiles from any mobile device out of the box.
Easy, secure logins
Use Google, email, or SSO logins to give your support team fast, secure access to customer data—no IT tickets needed for setup.
Security
Keep sensitive customer information safe with SOC2 and GDPR compliance, plus fine-tuned access control at every level of your service tool.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your customer service ERP in minutes with AI—no dev time or complex configuration needed for your team.
Consolidate your stack
Add features like ticket automation, knowledge base publishing, or SLA tracking as your support needs evolve.
Flexible as you grow
Start with a help desk, then add customer portals, dashboards, or internal tools—all in one place.
Generate a fully custom customer service ERP in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your customer service ERP in minutes
Describe what you need. Softr's AI builds your customer service ERP in minutes, no code or dev needed.