Build your issue resolution tracker without code
Resolve tickets faster, track status, and manage agents in an AI-powered help desk built with AI that you adapt to fit your workflow.
Build exactly what your team needs
Choose just the features your help desk requires. Customize your issue tracking now, and evolve it later as your support needs grow over time.
Centralized ticket submission
Automated status tracking
Agent assignment and roles
AI-powered resolution summaries
Real-time ticket notifications
Internal knowledge base
Unify your support data in real time
Connect ticket logs, customer data, and agent tasks with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your business support.
Custom access for every team. Built-in security.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different agents tailored access and dashboards, so tier-1 and tier-2 roles see just the cases they need to handle.
User groups
Give different agents tailored access and dashboards, so tier-1 and tier-2 roles see just the cases they need to handle.
Automations
Streamline your response processes with Softr Workflows. Trigger native automations based on ticket status changes to keep your resolution pipeline moving.
Works on any device
Resolve issues and update ticket statuses on the go. This issue resolution tracker is mobile-ready out of the box for your entire team.
Easy, secure logins
Use Google, email, or SSO logins to give your support agents fast, secure access to the help desk—no IT tickets needed for setup.
Security
Keep support data safe with SOC2 and GDPR compliance, plus fine-tuned access control to protect sensitive internal and customer information.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your issue resolution tracker in minutes with AI—no manual configuration or setup needed.
Consolidate your stack
Add features like knowledge bases or agent dashboards as your ticket volume grows—no rebuild needed.
Flexible as you grow
Start with issue tracking, then add client portals or team forms—all in one place, with no extra seats.
Generate a custom issue resolution tracker in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Create a custom issue resolution tracker now
Go from idea to a live help desk in under an hour. Build and customize your tracker without code.