Build your customer support platform portal
Track tickets, manage cases, and share knowledge in an AI-powered portal built with AI to fit your support team's specific workflow.
Build exactly what your clients need
Customize your support setup with the exact ticket views and knowledge base categories your team needs. Add features as support volume grows.
New support ticket submission
Live ticket status tracking
Searchable knowledge base access
AI-powered ticket summaries
Customer feedback and ratings
Secure client profile management
Bring all your support data together in real time
Connect tickets, user records, and help articles from multiple tools—or manage everything in Softr Databases. Create a single source of truth for your customer success team.
Give every user a custom, secure experience.
Give each client and agent the right views and access in a branded portal. Set up secure logins, user groups, and permissions in minutes.
Easy, secure logins
Your support portal is mobile-ready by default. Turn it into a downloadable app so customers can log tickets on the go via a native-feeling PWA.
Works on any device
Your support portal is mobile-ready by default. Turn it into a downloadable app so customers can log tickets on the go via a native-feeling PWA.
Automations
Build native automations to handle ticket notifications, status updates, and agent assignments automatically whenever a customer record is changed.
User groups
Provide separate logins for customers and support staff. Create personalized dashboards so agents see busy queues and clients see their own cases.
Advanced permissions
Apply rules for different support roles. Customize who can view, edit, or delete tickets and internal notes at even the most granular level.
Security
Protect sensitive customer information and ticket data from threats. Softr is fully compliant with SOC2 and GDPR regulations.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your customer support platform portal in minutes with AI—no manual configuration needed.
Consolidate your stack
Add features like AI ticket summaries or feedback surveys as your support volume grows—without a rebuild.
Flexible as you grow
Start with a portal, then add team dashboards or internal tools—all in one place with no extra tools.
Generate a custom support platform portal with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Generate your support platform portal for free
Go from idea to live support portal in under an hour. Build and customize your help desk workflows without code.