Build your own IT service request portal, no code required
Streamline ticket tracking, enhance service delivery, and simplify workflows with a customizable IT portal tailored to your team's needs.
Build exactly what your team needs
Customize your IT service request portal with only the forms, views, and workflows your team needs. Update and adapt as your processes change.
Submit new IT request
Track request status
Assign and manage tickets
Knowledge base access
Asset management
Internal communication
Bring all your service request data together
Connect spreadsheets, ticketing systems, and other platforms with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your IT requests.
Custom IT service access for every user.
Empower employees and IT staff with a secure, branded portal for submitting, tracking, and resolving IT service requests. Set up roles and permissions in minutes—no code required.
Easy, secure logins
Your IT service portal is mobile-ready by default. Users and IT staff can submit or resolve tickets from any device.
Works on any device
Your IT service portal is mobile-ready by default. Users and IT staff can submit or resolve tickets from any device.
Automations
Connect with your IT tools to automate ticket assignments, status updates, or notifications and reduce manual efforts.
User groups
Tailor dashboards for end users, IT support, and managers—each group gets relevant views of requests and tasks.
Advanced permissions
Define who can submit, review, or close tickets and manage IT assets—permissions can be set at a granular level.
Security
Protect sensitive IT and user data. Softr is SOC2 and GDPR compliant with advanced access controls.
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An AI teammate for IT help desks
AI answers IT questions, finds requests, and gives instant insights—all right inside your service portal, powered by Softr.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your IT service request portal in minutes—just drag, drop, and use a ready-made template.
Consolidate your stack
Add ticket types, approval steps, or automations as your IT support needs change—no rebuild needed.
Flexible as you grow
Combine your request portal with FAQs, dashboards, or forms—all in one place, no extra tools required.
Build a fully custom IT service request portal in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your it service request portal now