Build your own incident management portal, no code required
Streamline incident reporting and resolution with a customizable portal that adapts to your organization's unique processes and needs
Customize your incident management portal
Add only the views and workflows your team needs for incident management. Adjust and evolve your portal as your response processes change—no code needed.
Incident submission form
Incident status tracking
Assignment and escalation
Incident timeline and communication
Document and evidence upload
Reporting and analytics dashboard
Unify your incident data in real time
Connect spreadsheets, ticketing systems, and other tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for incident management.
Give every user a custom, secure experience.
Deliver a fully branded incident management portal with secure logins, personalized dashboards, and granular permissions for every user.
Easy, secure logins
Access and manage incidents from any device. Your portal is mobile-ready out of the box for on-the-go updates.
Works on any device
Access and manage incidents from any device. Your portal is mobile-ready out of the box for on-the-go updates.
Automations
Connect with tools like Make, Zapier, or N8N to automate notifications, ticket updates, and status changes.
User groups
Assign roles for agents, managers, or requesters—each sees incident dashboards tailored to their needs.
Advanced permissions
Control who can view, update, or resolve incidents with customizable permissions by group or record.
Security
Keep incident and user data secure. Softr is SOC2 and GDPR compliant with robust access controls.
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Give IT teams an AI assistant
Let IT staff ask AI about incidents, updates, or status—answers surface instantly, right inside your management portal.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Spin up an incident management portal in minutes with ready-made help desk templates.
Consolidate your stack
Add escalation paths, reporting, or automations as your support workflows change—no downtime.
Flexible as you grow
Combine incident tracking, team dashboards, and communication tools—all in one portal.
Build a fully custom incident management portal in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your incident management portal today