Build your support channel analytics dashboard
Track ticket volume and agent performance in an AI-powered analytics dashboard built with AI to fit your support team's workflow.
Tailor your dashboard to your needs
Customize your support channel analytics dashboard with the exact charts and metrics your team needs. Add new data views as processes evolve.
Real-time ticket volume tracking
Agent performance metrics
AI-powered sentiment analysis
Automated status reporting
Channel distribution insights
Customer satisfaction trends
Unify your support data in real time
Connect help desk tools, spreadsheets, and custom databases with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your team.
Custom access for every team. Built-in security.
Give every manager and agent the right data and access. Set up secure logins, user groups, and granular permissions—no dev work needed.
Advanced permissions
Give different support tiers tailored dashboards, ensuring each agent or manager sees precisely the channel analytics relevant to their specific role.
User groups
Give different support tiers tailored dashboards, ensuring each agent or manager sees precisely the channel analytics relevant to their specific role.
Automations
Streamline operations with Softr Workflows. Trigger native notifications or status changes based on ticket volume alerts to keep your team responsive.
Works on any device
Monitor support channel performance on the go. Your dashboard and its reporting features are mobile-ready and fully responsive out of the box.
Easy, secure logins
Use Google or SSO logins to give your support team fast, secure access to real-time analytics without submitting IT tickets.
Security
Keep support and customer data safe with SOC2 and GDPR compliance, plus fine-tuned access control to sensitive channel insights.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your support channel analytics dashboard in minutes with AI—no manual configuration or coding needed.
Consolidate your stack
Add views for sentiment analysis or agent deep-dives as your support operations scale and evolve over time.
Flexible as you grow
Start with a dashboard, then add manager portals or agent internal tools—all in one place without extra costs.
Generate a custom analytics dashboard with AI in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Create a custom analytics dashboard now
Go from idea to a live support channel analytics dashboard in under an hour. Build and customize without code today.