Build a customer feedback repository in minutes
Collect, organize, and analyze customer insights with a customizable feedback repository tailored to your team's unique needs and goals.
Customize your feedback repository
Create a feedback repository that fits your team’s workflow. Add only the views and features you need, and adjust as your process evolves.
Collect customer feedback
Feedback categorization
Assign feedback to team members
Track feedback status
Generate feedback reports
Respond to customers
Bring all your customer feedback together
Connect surveys, feedback tools, and support tickets with real-time sync—or manage everything in Softr Databases. Create one source of truth for customer insights.
Custom access for every team. Built-in security, no dev time.
Empower support agents and managers with the right tools and access. Set up secure logins, user groups, and granular permissions—no IT help needed.
Advanced permissions
Give agents and supervisors tailored dashboards—each sees only the feedback and tickets relevant to their role.
User groups
Give agents and supervisors tailored dashboards—each sees only the feedback and tickets relevant to their role.
Automations
Connect with tools like Make, Zapier, or N8N to automate ticket assignments, escalations, and status updates.
Works on any device
Access and update the help desk from desktop or mobile. All apps are mobile-ready out of the box.
Easy, secure logins
Allow team members to sign in with Google, email, or SSO for fast, secure access to customer feedback.
Security
Keep all customer and feedback data safe with SOC2 and GDPR compliance, plus robust access controls.
.svg)
Give support teams an AI helper
Support teams get quick AI answers to tickets and feedback, right inside your help desk app—no context switching needed.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Spin up your feedback repository in minutes with drag-and-drop blocks—no coding needed.
Consolidate your stack
Add features like ticket tagging, analytics, or custom views as your feedback process evolves.
Flexible as you grow
Manage feedback, tickets, and team workflows in one place—no need for extra tools or tabs.
Build a fully custom feedback repository in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
250+
600+
Frequently asked questions
Build your customer feedback repository effortlessly