Nope, you and your team can use the Free plan for as long as you want!

A workspace is a billing unit for your subscription. You can own or be part of as many workspaces as you want, but each one will require its own subscription.

An App User is someone who can log into the Softr app you've built. We will only count users that are in your published apps. If you have public pages that doesn't require login, anonymous users who visit those pages will not count.

Contact us on our customer support chat or send us a note at support@softr.io .

1. An App Builder is someone who can build and edit Softr apps in your workspace. You may have: - Workspace Collaborators — can access all applications in your workspace. - Guest Collaborators — can only access selected applications they’ve been invited to. 2. An App User is someone who can log into a Softr app that you have built.

Every Softr application comes with a dedicated Softr subdomain (E.g. yourapp.softr.app), but you can also connect it to your own domain. Note that if you connect to different subdomains that share the same root domain, they will each count as a custom domain. Example: if one of your apps connects to app.example.com and the other one to example.com, they’ll be counted as 2 custom domain connections.

When you’ve used the free custom domain connection that comes with your workspace and want to connect to an additional domain, we will ask you to confirm the extra charge before completing the connection.

A user group is a "role" inside your Softr app. You can assign different permissions to each user group, and add users (either manually or based on conditions) to the groups to simplify permission management. By default, every Softr app comes with 2 user groups: - Logged-in users - Non-logged-in users If you're on Professional plan or above, you'll get to create your custom user groups.

This is the max number of records you can have in a single app. An app that hits the limit will still work, but it won't process additional records. We divide the usage into 2 buckets: Standard data sources -Airtable - Google Sheets - HubSpot - SmartSuite Advanced: - SQL databases - BigQuery - Xano - Supabase

We want you to be happy with your purchase. If you are unhappy for any reason, we give a full refund of the first payment of a monthly subscription within the first 14 days or the first payment of an annual subscription within the first 30 days. Send us an email at support@softr.io and we will help refund your payment.

An enterprise plan is a custom plan tailored to your specific needs and the price varies depending on many factors. It includes SSO (for your app users), advanced security compliance, a dedicated customer success manager, priority support and bug fixes, and more. Please contact us via this form to arrange a call with us, to help us understand specifics about your needs and to suggest a price point to best fit your needs.

The best way to guide your decision is to use the number of apps and app users as a starting point. If permission control is important to you, we'd recommend at least Professional plan so you can create custom user groups and assign more advanced permissions. If you need any help deciding a plan, feel free to contact us at support@softr.io or via in-app chat.

Yes! If you’re a non-profit or an en educational institution, you are eligible to receive any plan for a 30% discount. To apply for a discount please fill out the form here, and we will get back to you soon.

Softr subscriptions auto-renew at the end of each billing period (either monthly or yearly). The billing applies to a single workspace.

Yes, you can pay either monthly or yearly. If you choose to purchase an annual plan, it’ll charge the yearly amount at the point of subscription, and renew in a year's time.

We currently accept all major credit and debit card brands. We don’t accept Paypal payments at this moment.

Your Softr subscription, annual or monthly, will automatically renew until you cancel it. You can cancel your subscriptions under Workspace Settings > Plan & Billing billing page of your Softr account. If you do not see that option for any reason or having technical issues canceling, please send us a message on the customer support chat or email us at support@softr.io , and our team will help you.

Workspace owners can access, view, and download their workspace's invoices under Workspace Settings > Plan and billing page, then scroll to the Invoices section.

You can change your payment method at any time under Workspace Settings > Plan and billing page.

Yes absolutely. We pride ourselves in offering exceptional live customer support including our live chat support, community forum, support guides, documentation and video tutorials. These resources are available to all customers on all free and paid plans. You can also always reach out to us via support@softr.io for any additional questions or inquiries.

You can check out our support documentation here. If you have any other questions, feel free to send us a message on the customer support team or contact support@softr.io.