Help Desk

Build your own incident reporting tool, no code required

Streamline reporting, ensure compliance, and enhance safety with a customizable tool tailored to your organization's needs.

Screenshot of an incident reporting tool user interface displaying form fields for entering incident details, options for categorizing the incident, and action buttons for submitting or saving the report.
incident reporting tool mobile ui
Loved by 800,000+ teams around the globe
Data Management

Unify your incident data in real time

Connect spreadsheets, ticketing systems, and other tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your incident reporting.

Explore all data sources
Power

Custom access for every team. Built-in security, no dev time.

Empower your staff with an incident reporting tool that gives each team member the right access and tools. Set up secure logins, groups, and permissions—no IT help needed.

Advanced permissions

Give managers, staff, or responders tailored dashboards and access, so everyone handles only what’s relevant to them.

User groups

Give managers, staff, or responders tailored dashboards and access, so everyone handles only what’s relevant to them.

Automations

Connect with tools like Make, Zapier, or N8N to automate notifications, escalations, and follow-ups.

Works on any device

Report and track incidents from any device. Your incident tool is mobile-ready by default.

Easy, secure logins

Staff can log in securely with Google, email, or SSO—no need to involve IT to get started.

Security

Protect sensitive incident data with SOC2 and GDPR compliance and robust access controls.

AI Magic

Put AI to work for admins

Admins can ask AI about incident status, trends, or details and get instant answers—right inside your reporting tool.

Why Softr

Why Softr vs other software

No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.

UI screenshot of Softr drag-and-drop dashboard setup for building incident reporting tool

Easy, fast setup

Launch your incident reporting tool in minutes with ready-made blocks and templates—no IT required.

UI screenshot of Softr dashboard with resources, contacts, finances, and projects modules

Consolidate your stack

Add fields, workflows, or notifications to match your help desk process as needs change—no rebuilds.

Integration logos showing Softr connected with Airtable, Notion, Google Sheets, HubSpot, SQL, Rest API, and more.

Flexible as you grow

Handle incident reports, tracking, and team dashboards all in one place—no extra tools needed.

“We’re not coders or developers, but Softr is so easy to use and learn — it lets us run with our ideas.”
Ashley Kalinauskas
CEO, Torigen Pharmaceuticals
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“With Softr we’re able to experiment and innovate at the speed of conversation, which gives users a sense of control and ownership.”
Oliver Thomas
Maker Digital Systems Architect, MIT
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“The biggest benefit we’ve found with Softr is how customizable and flexible it is. We’ve been able to create a platform that is adapted to our fairly complicated needs.”
Isobelle Ford
Founder & Director, Skylight Ventures
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“We’ve been able to create multiple client and employee portals with Softr and it works like magic. The integration with monday.com is seamless.”
Jesuena Estoque Reimer
Founder, Mindflows
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“Building our sustainability training app on Softr let us deliver an intuitive user experience to over 5,000 professionals in days without writing a single line of code.”
Guillaume Duvernay
Growth Lead, Plan A
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“I’ve dreamed of having a client portal for probably 10 years. I tried many different tools, got frustrated, and let it go. Then I played with Softr and immediately went “this is it!”
Rebecca Berneck
CEO, Officeheads
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How It Works

Build a fully custom incident reporting tool in minutes

Connect to your data in seconds

Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.

Customize layout and logic

Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.

Publish and launch

Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.

“Our submission process used to be on paper. Now clinics use our Softr customer portal and submit in a few clicks. It saves 3-4 hours a day of at least one employee’s time.”
Ashley Kalinauskas
CEO, Torigen Pharmaceuticals

250+

veterinary clinics using the portal

600+

submissions processed per month
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Frequently asked questions

What is an incident reporting tool?
What are the benefits of building an incident reporting tool with Softr?
What types of features can I build into my incident reporting tool?
Do I need to know how to code to build an incident reporting tool in Softr?
Can I manage multiple teams or departments in the same incident reporting tool?
Which data sources does Softr support for incident reporting?
Can I customize the user experience and permissions in the incident reporting tool?
Can I use Softr for incident reporting if I don’t already have my data in another tool?
Can I white-label my incident reporting tool in Softr, including using my own branding?
Can I customize the design and layout of my incident reporting tool?
How secure is my data in Softr apps?
How much does it cost to build an incident reporting tool with Softr?
How is Softr different from other no-code tools?
Can I automate workflows and integrate with other tools?

Related use cases

Build your incident reporting tool today

Launch your customized Help Desk without any coding
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