Client Portal

Build your own freshdesk client portal, no code required

Create a seamless support experience by offering clients a custom, no-code portal tailored to your Freshdesk workflow and team goals.

Get started free Start with a template

Screenshot of the Freshdesk client portal user interface, displaying navigation menus, support ticket options, and a search bar for customer assistance.

Loved by 800,000+ teams around the globe

Flexibility

Customize your client portal to your needs

Build a Freshdesk client portal with only the views and features your team or clients use most. Adapt your setup easily as workflows evolve.

UI screenshot of reply to ongoing tickets

UI screenshot of download ticket history

Data Management

Bring all your support data together in real time

Connect spreadsheets, ticketing systems, and other tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support team.

Explore all data sources

Power

Deliver a seamless client support experience.

Offer clients a fully branded portal to track tickets, access support resources, and manage communications—all with secure logins and custom access.

Easy, secure logins

Clients can access the portal from desktop or mobile. View tickets, submit requests, and get updates wherever they are.

Works on any device

Clients can access the portal from desktop or mobile. View tickets, submit requests, and get updates wherever they are.

Automations

Integrate with your current support tools to automate notifications, ticket updates, and follow-ups.

User groups

Segment clients into groups for tailored dashboards and ticket views, so each client sees only their relevant info.

Advanced permissions

Set granular permissions to control who can view or respond to tickets, knowledge base articles, or reports.

Security

Protect client support data with robust security. Softr meets SOC2 and GDPR requirements for peace of mind.

AI Magic

An AI assistant for your clients

Clients ask AI support questions directly in your portal and get instant, accurate answers from up-to-date support data inside Softr.

Why Softr

Why Softr vs other software

No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.

UI screenshot of Softr drag-and-drop dashboard setup for building freshdesk client portal

Easy, fast setup

Launch your Freshdesk client portal in minutes with drag-and-drop building blocks and templates.

UI screenshot of Softr dashboard with resources, contacts, finances, and projects modules

Consolidate your stack

Add features like ticket tracking or document sharing as your client needs change—no rebuild needed.

Integration logos showing Softr connected with Airtable, Notion, Google Sheets, HubSpot, SQL, Rest API, and more.

Flexible as you grow

Bring your Freshdesk data, client communications, and support tools together—all in one secure portal.

“We’re not coders or developers, but Softr is so easy to use and learn — it lets us run with our ideas.”

Ashley Kalinauskas

CEO, Torigen Pharmaceuticals

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“With Softr we’re able to experiment and innovate at the speed of conversation, which gives users a sense of control and ownership.”

Oliver Thomas

Maker Digital Systems Architect, MIT

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“The biggest benefit we’ve found with Softr is how customizable and flexible it is. We’ve been able to create a platform that is adapted to our fairly complicated needs.”

Isobelle Ford

Founder & Director, Skylight Ventures

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“We’ve been able to create multiple client and employee portals with Softr and it works like magic. The integration with monday.com is seamless.”

Jesuena Estoque Reimer

Founder, Mindflows

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“Building our sustainability training app on Softr let us deliver an intuitive user experience to over 5,000 professionals in days without writing a single line of code.”

Guillaume Duvernay

Growth Lead, Plan A

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“I’ve dreamed of having a client portal for probably 10 years. I tried many different tools, got frustrated, and let it go. Then I played with Softr and immediately went “this is it!”

Rebecca Berneck

CEO, Officeheads

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How It Works

Build a fully custom client portal in minutes

Connect to your data in seconds

Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.

Customize layout and logic

Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.

Publish and launch

Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.

“Our submission process used to be on paper. Now clinics use our Softr customer portal and submit in a few clicks. It saves 3-4 hours a day of at least one employee’s time.”