Build your own customer support CRM, no code required
Streamline customer interactions and enhance service with a customizable CRM tailored to your support team's unique workflow.
Tailor your CRM to your needs
Create a customer support CRM with only the views and workflows your team needs. Adjust and add features as your process evolves—no coding required.
Ticket submission and tracking
Agent assignment and workload management
Customer communication history
Priority and status management
Knowledge base integration
Customer feedback collection
Unify your support data in real time
Connect helpdesk systems, chat tools, and spreadsheets with real-time sync—or manage everything in Softr Databases. Create a single source of truth for customer support.
Custom access for every team. Built-in security, no dev time.
Give your support team customized tools and secure access. Set up logins, user groups, and granular permissions—no IT ticket required.
Advanced permissions
Create user groups for agents, supervisors, or managers—each gets tailored dashboards with just the info they need.
User groups
Create user groups for agents, supervisors, or managers—each gets tailored dashboards with just the info they need.
Automations
Connect your support CRM with tools like Make, Zapier, or N8N to automate ticket routing, notifications, and follow-ups.
Works on any device
Support your customers from anywhere—your CRM is mobile-ready for quick responses and ticket updates on the go.
Easy, secure logins
Enable Google, email, or SSO logins for fast and secure access to your support CRM for every team member.
Security
Keep customer information safe with SOC2 and GDPR compliance, plus fine-tuned access control for your support data.
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Put AI to work for support teams
Support teams can ask AI customer questions and get instant answers from your CRM—all inside your Softr portal.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your customer support CRM in minutes with drag-and-drop blocks and pre-made templates.
Consolidate your stack
Add ticket tracking, feedback forms, or integrations as your support needs change—no rebuilds needed.
Flexible as you grow
Start with your CRM, then add support dashboards, portals, or forms—all in one place, no extra tools.
Build a fully custom customer support CRM in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your customer support CRM in minutes