Track reports, manage status, and centralize alerts in an AI-powered system built with AI you customize to fit your team's workflow.




Customize your incident response tracker setup with the exact steps and views your team needs. Add features as processes evolve—no code needed.






Connect evidence documents, bug reports, and logs from multiple systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Give different team members tailored access and dashboards, ensuring responders and stakeholders see exactly the reports and metrics they need.
Give different team members tailored access and dashboards, ensuring responders and stakeholders see exactly the reports and metrics they need.
Streamline your response processes with Softr Workflows. Trigger native notifications or status changes automatically to keep recovery operations moving.
Access and update your incident response tracker on the go during critical outages. All apps are mobile-ready out of the box for immediate field use.
Use Google, email, or SSO logins to give your response team fast, secure access to the tracker—no IT support tickets or manual account creation required.
Keep sensitive incident and company data safe with SOC2 and GDPR compliance, plus fine-tuned access control to ensure only authorized staff can view reports.
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.

Build your incident response tracker in minutes with AI—no manual setup or complex configuration needed.

Add features like response routing, alert logs, or post-mortem summaries as your team's workflows evolve.

Start with a tracker, then add internal dashboards, wikis, or resource forms—all in one place.
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.




An incident response tracker is a secure internal tool where your operations and security teams can log, monitor, and resolve system issues, bugs, or security breaches. It keeps all documentation, severity levels, and resolution steps in one place, so you don't have to rely on scattered Slack messages or siloed spreadsheets. This makes it easier for your DevOps and IT teams to stay organized and minimize downtime for the business.
Softr is the first AI-native platform for building business software. It makes it easy to build an incident response tracker that fits your specific IT infrastructure and reporting requirements. You can describe your incident management flow to the AI Co-Builder to instantly generate your database, tracking pages, and escalation logic—already connected and secure.
You don't need to code anything. You can start by generating with AI, using a template, or building from scratch. Everything runs on Softr Databases, the native, relational database built into the platform, or you can connect external tools like Airtable, Google Sheets, SQL, and more. You have full control to adjust the layout visually, decide who can view sensitive logs, and brand it to match your company’s internal guidelines. It's quick to get up and running, simple to update as your tech stack evolves, and flexible enough to scale with your team.
You can include a wide range of features in your incident response tracker, depending on what your technical workflow looks like. A great incident tool usually mixes classic functional blocks with AI-powered intelligence:
- AI-Powered Intelligence – Use Ask AI to let engineers query historical incident logs conversationally, or set up Database AI Agents to automatically categorize incident severity or suggest remediation steps based on past tickets.
- Vibe Coding Blocks – Build complex, custom UI elements—like a real-time system status indicator—using the AI Code block to "vibe code" exactly what your SRE team needs.
- Softr Workflows – Build native automations (like an auto-escalation trigger) that notify stakeholders via Slack or email whenever a critical server issue is reported or a recovery timer expires.
- User Portals & Logins – Securely manage access so different tiers of support only see the system logs or server details relevant to their clearance level.
- Forms & Data Collection – Capture incident details with custom intake forms, screenshot uploads, and logs including environment variables.
- Dashboards & Charts – Visualize uptime metrics, mean time to recovery (MTTR), and incident trends with real-time charts.
- Lists & Advanced Filtering – Display and manage active tickets with searchable tables, kanban boards for shift handovers, and detailed post-mortem views.
Everything is built using Softr's drag-and-drop blocks, so you can create these features without writing code. Need a custom log parser? Use the Vibe Coding block to generate a tailored component with AI.
Vibe coding is all about moving fast and using AI to build exactly what your operations team needs. You can "vibe code" an incident response tracker in Softr by simply describing your resolution stages and data fields to the AI Co-Builder. Softr then generates a production-ready tracking app on top of a stable, secure foundation.
Unlike other tools that just generate raw scripts, Softr handles the "boring 80%"—like SSO authentication, incident database logic, and role-based security—natively. This means you get the speed of vibe coding without the "Day Two" headaches of managing raw code during a critical system outage. You describe the workflow, Softr builds it, and it’s ready for your engineers instantly.
Yes. You can manage multiple service teams (e.g., Frontend, Backend, Security) or different incident types in a single tracker. Each engineer or manager only sees the tickets and system logs assigned to their specific area of responsibility, based on their login and department role. This is useful for large organizations with multiple microservices and cross-functional teams.
Yes, you can. You don't need to have a pre-existing ticket database to start building with Softr. If you're starting from scratch, you can use Softr Databases, which is built into the platform and allows you to define fields like 'Incident Status,' 'Owner,' and 'Root Cause' instantly.
But if you already have logs or assets in tools like Airtable, Google Sheets, HubSpot, or even a SQL database, you can connect those too. You can also use the REST API connector to bring in alerts from monitoring tools. Either way, you have full control over how your incident data is structured and displayed.
Softr Databases is the recommended native, relational data source for your tracker. It is built explicitly for business apps, offering high performance, instant automation triggers, and a lightning-fast experience to ensure your team isn't waiting on the UI during a live outage.
If you store logs elsewhere, Softr also connects to 17+ external data sources. You can connect to Airtable, Google Sheets, BigQuery, PostgreSQL, and more. You can even integrate multiple data sources—so your tracker could pull incident details from Softr Databases and customer impact data from HubSpot at once. Most sources support real-time sync, so any updates made during a response are reflected across your systems automatically.
Yes, Softr gives you full control over how your team experiences the incident response tracker. You can customize the dashboard, navigation, and sidebar to match your internal SOPs. Each page or block can be shown or hidden based on job title, so junior responders see basic steps while lead engineers access advanced infrastructure controls.
You can also set up different user roles, such as L1 Support, DevOps Engineer, or Executive—and define exactly what each can view or edit. For example, executives can see high-level uptime charts, while engineers manage technical resolution logs. You can also create personalized views by filtering the incident list based on the logged-in user's assigned tickets.
This level of customization is especially useful when managing sensitive security incidents where access must be strictly controlled to maintain confidentiality.
Yes, you can fully white-label your incident response tracker in Softr. You can use your company logo, brand colors, and internal custom domain (like status-tracker.yourcompany.com) to make the tool feel like an official part of your internal dev-tooling suite. You can also remove all Softr branding, ensuring a professional, proprietary experience for your employees.
Yes, you can. Softr gives you extensive flexibility to control both the design and layout of your internal tool. You can adjust colors to signify alert levels (e.g., red for P0 incidents), fonts, and layouts to match your technical documentation style. You can choose how the dashboard is organized and set what data is visible to different teams.
To manage your incidents, you can add different types of blocks:
- Table blocks – to show structured logs of historical incidents and their resolution times.
- List or Card blocks – to highlight active high-priority alerts or team schedules.
- Detail View – to show deep-dive information for a single incident, including post-mortems.
- Forms – for standardized incident reporting and intake.
- Charts – to show MTTR and incident frequency over time.
- Calendar blocks – to display on-call rotations or scheduled maintenance windows.
If your response procedures change, it's easy to make updates in the visual builder without needing a release cycle.
Softr is built with security in mind, which is critical for incident management. All data is encrypted in transit and at rest, and your tracker is hosted on secure, reliable infrastructure. Softr gives you full control over who can see sensitive system information. You can set up role-based permissions, manage users directly within your data source, and apply visibility rules to ensure only cleared personnel see vulnerability details.
For trackers using Softr Databases, your data is stored in a secure environment with all data hosted in Europe (Germany) and SOC 2 Type II compliance. For apps connected to external SQL sources or Airtable, Softr doesn't store your sensitive logs natively—it just displays them in real time based on your specific access settings. Softr also follows industry best practices for authentication and platform monitoring to help keep your information safe.
It is fully production-ready. Unlike many AI tools that just "vibe code"—generating fragile, custom scripts that could break during a high-traffic event—Softr builds your tracker on top of a stable, business-grade foundation.
We handle the essential underlying infrastructure (like SSO authentication, database security, and granular permissions) natively so your team doesn't have to. This solves the "Day Two" problem: you get the speed of instant generation for your incident workflow without the risk of maintaining raw, unreliable code. Your tool is secure, scalable, and ready for your engineering team to use for high-stakes incidents from day one.
Softr is the first AI-native platform for building business software. Unlike pure coding tools that are time-consuming to maintain or traditional no-code tools that feel like limited spreadsheets, Softr's AI Co-Builder creates trackers on top of a secure, production-ready foundation.
The key differentiator is the hybrid advantage: you can use AI to generate your incident database and interface in minutes, then use visual controls for precise refinements. You get the speed of AI with the reliability of business-grade infrastructure (enterprise-grade auth, roles, and permissions) built-in. It's designed for operations teams who need to move from a manual process to a robust digital tracker immediately.
Yes. Softr supports powerful native workflows and wide-ranging integrations to connect your tracker to your existing stack. You can automate resolution tasks using Softr Workflows or sync with communication tools like Slack and Discord for real-time alerts. Softr also supports REST API and webhooks to ingest data from monitoring services like Datadog or PagerDuty.
Whether you need to trigger a notification when a ticket is closed or display server health metrics from another tool, you can build that logic directly into your tracker without writing code.
Go from idea to a live incident response tracker in under an hour. Get started for free, no code required.