Help Desk

Build healthcare help desk software, no code required

Streamline support, manage tickets, and enhance patient care with a customizable help desk app tailored for your healthcare facility.

Get started free Start with a template

Screenshot of a healthcare help desk software user interface displaying patient support tickets, chat options, and navigation menus for managing healthcare inquiries.

Loved by 800,000+ teams around the globe

Flexibility

Customize your help desk around your processes

Create a healthcare help desk that matches your team’s workflows. Add just the views and features you need, and adapt as your needs evolve.

UI screenshot of patient ticket submission

UI screenshot of ticket triage & routing

UI screenshot of internal notes & communication

UI screenshot of performance reporting dashboard

Data Management

Unify your help desk data in real time

Connect ticketing systems, spreadsheets, and other tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support team.

Explore all data sources

Power

Custom access for every healthcare team. Built-in security.

Empower support staff, clinicians, and admins with the right tools and access. Streamline healthcare help desk workflows with secure logins, user groups, and permissions—no IT help needed.

Advanced permissions

Create groups for nurses, doctors, IT, and admin teams—each gets a tailored dashboard to handle relevant support tickets.

User groups

Create groups for nurses, doctors, IT, and admin teams—each gets a tailored dashboard to handle relevant support tickets.

Automations

Connect with tools like Make, Zapier, or N8N to automate ticket routing, notifications, and common support tasks.

Works on any device

Access and update help desk tickets on any device. All apps are mobile-ready for staff on the move.

Easy, secure logins

Enable secure access via Google, email, or SSO—so healthcare teams can log in quickly and safely.

Security

Protect patient and support data with SOC2 and GDPR compliance, plus detailed access controls for every team.

AI Magic

An AI assistant for your help desk

Let staff and patients ask AI for support, policy info, or IT help—answers delivered instantly inside your help desk portal.

Why Softr

Why Softr vs other software

No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.

UI screenshot of Softr drag-and-drop dashboard setup for building healthcare help desk software

Easy, fast setup

Launch your healthcare help desk in minutes with drag-and-drop sections and prebuilt templates.

UI screenshot of Softr dashboard with resources, contacts, finances, and projects modules

Consolidate your stack

Add features like ticket routing, knowledge bases, or reporting as your support needs change.

Integration logos showing Softr connected with Airtable, Notion, Google Sheets, HubSpot, SQL, Rest API, and more.

Flexible as you grow

Manage help desk tickets, staff dashboards, and patient requests—all in one place, no extra tools.

“We’re not coders or developers, but Softr is so easy to use and learn — it lets us run with our ideas.”

Ashley Kalinauskas

CEO, Torigen Pharmaceuticals

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“With Softr we’re able to experiment and innovate at the speed of conversation, which gives users a sense of control and ownership.”

Oliver Thomas

Maker Digital Systems Architect, MIT

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“The biggest benefit we’ve found with Softr is how customizable and flexible it is. We’ve been able to create a platform that is adapted to our fairly complicated needs.”

Isobelle Ford

Founder & Director, Skylight Ventures

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“We’ve been able to create multiple client and employee portals with Softr and it works like magic. The integration with monday.com is seamless.”

Jesuena Estoque Reimer

Founder, Mindflows

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“Building our sustainability training app on Softr let us deliver an intuitive user experience to over 5,000 professionals in days without writing a single line of code.”

Guillaume Duvernay

Growth Lead, Plan A

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“I’ve dreamed of having a client portal for probably 10 years. I tried many different tools, got frustrated, and let it go. Then I played with Softr and immediately went “this is it!”

Rebecca Berneck

CEO, Officeheads

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How It Works

Build a fully custom healthcare help desk in minutes

Connect to your data in seconds

Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.

Customize layout and logic

Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.

Publish and launch

Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.

“Our submission process used to be on paper. Now clinics use our Softr customer portal and submit in a few clicks. It saves 3-4 hours a day of at least one employee’s time.”