Build customer support knowledge base software, no code required
Organize resources, streamline support, and empower your team with a customizable knowledge base tailored to your customer service process.
Build exactly what your team needs
Customize a knowledge base that supports your team’s workflow. Add just the features you need and update as your support process grows.
Article creation and editing
Category and tag management
User access control
Search functionality
Feedback and article ratings
Article publishing workflows
Centralize your support data in real time
Connect helpdesk tools, ticketing systems, and documentation platforms with real-time sync—or manage everything in Softr Databases. Create a single source of truth for customer support.
Give every user a custom, secure knowledge base.
Create a fully branded knowledge base portal for customers and teams. Set permissions and personalize access in just a few clicks.
Easy, secure logins
Your knowledge base is responsive out of the box. Customers and agents can search for answers from any device.
Works on any device
Your knowledge base is responsive out of the box. Customers and agents can search for answers from any device.
Automations
Connect with existing tools to automate ticket creation, notifications, or feedback collection from your knowledge base.
User groups
Create unique experiences for customers, support agents, and admins with tailored dashboards and article visibility.
Advanced permissions
Define who can view, create, or edit articles. Set permissions to control access to internal or public knowledge.
Security
Protect sensitive support information. Softr is SOC2 and GDPR compliant with robust access controls.
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AI Assistant for Support Teams
Let support agents ask AI for instant answers from your knowledge base—built right into your Softr portal or app.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your customer support knowledge base in minutes with drag-and-drop blocks and templates.
Consolidate your stack
Add new articles, feedback forms, or integrations as your support needs change—no downtime.
Flexible as you grow
Manage FAQs, support docs, and team resources all in one place—no extra tools required.
Build a fully custom support knowledge base in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your Knowledge Base in minutes