Build customer support knowledge base software
Organize help articles and manage FAQs in an AI-powered system built with AI that you customize to fit your support team's workflow.
Tailor your knowledge base to your needs
Customize your customer support knowledge base software with the exact steps and views your team needs. Add features as support processes evolve.
Centralized help article library
AI-powered content generation
Secure client portal access
Seamless file attachment management
Internal support ticket creation
Article performance analytics dashboard
Unify your support data in real time
Connect article drafts, file attachments, and user feedback from your tools—or manage everything in Softr Databases. Create a single source of truth for your business.
Give every user a custom, secure experience.
Give each user the right views and access in a fully branded portal. Set up secure logins, user groups, and permissions in minutes.
Easy, secure logins
Your knowledge base is mobile-ready by default. Turn it into a downloadable app so customers can access support articles on the go with one click.
Works on any device
Your knowledge base is mobile-ready by default. Turn it into a downloadable app so customers can access support articles on the go with one click.
Automations
Build native automations to notify support staff of new ticket submissions or automatically update article statuses when content is published.
User groups
Provide separate logins for customers and support agents, ensuring agents see internal notes while users see public-facing help documentation.
Advanced permissions
Define rules to customize who can edit articles or view internal support documents, providing granular control over your support resources.
Security
Protect your proprietary support documentation and user data. Softr is fully compliant with SOC2 and GDPR regulations for enterprise-level security.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your customer support knowledge base software in minutes with AI—no manual configuration required.
Consolidate your stack
Add features like ticket creation or article analytics as your support needs grow—without a full rebuild.
Flexible as you grow
Start with a knowledge base, then add client portals or internal support tools—all in one place without code.
Generate a custom knowledge base with AI in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your knowledge base software. No code.
Go from idea to live knowledge base in under an hour. Describe what you need and let AI handle the build for you.