Build service request portal software, no code required
Streamline service requests, enhance response times, and improve team collaboration with a customizable portal tailored to your needs.
Add only the features you need
Choose just the views and tools your service request portal requires. Update and adapt your setup as your team’s needs and workflows change.
Submit new service request
Request status tracking
Assign requests to staff
Internal notes and updates
Automated notifications
Service analytics reporting
Unify your service request data in real time
Connect spreadsheets, ticketing systems, and other tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your requests.
Give every user a custom, secure help desk portal.
Create a fully branded help desk portal with personalized access and views. Set up secure logins, user groups, and permissions in minutes.
Easy, secure logins
Help desk users can submit and track requests from any device. Your portal is mobile-ready by default.
Works on any device
Help desk users can submit and track requests from any device. Your portal is mobile-ready by default.
Automations
Connect your help desk with existing tools to automate ticket assignments, notifications, and status updates.
User groups
Provide separate logins for customers, support agents, and admins—each gets a unique dashboard.
Advanced permissions
Set rules for each group. Decide who can view, submit, or resolve requests at a granular level.
Security
Protect user data and support tickets. Softr is fully compliant with SOC2 and GDPR regulations.
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AI assistant for your support team
Support teams can ask AI for ticket status or guidance—getting instant answers right inside your service request portal.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your service request portal in minutes with simple drag-and-drop and ready templates.
Consolidate your stack
Add ticket categories, workflows, or automations as your help desk needs change—no rebuild needed.
Flexible as you grow
Manage requests, user dashboards, and knowledge bases all in one place—no extra tools required.
Build a fully custom service request portal in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your Help Desk effortlessly