Build your it support ticketing system, no code
Manage requests, route tickets, and track status in an AI-powered software built with AI to fit your IT team's specific workflow.
Tailor your ticketing system to your needs
Customize your IT support ticketing system with the exact steps and views your team needs. Add features as support processes evolve—no code.
Submit technical support tickets
Automated ticket routing
Track ticket status updates
AI-powered troubleshooting guides
Agent performance dashboards
IT asset request approvals
Bring all your ticketing data together
Connect spreadsheets, CRMs, and support systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your technical support team.
Custom access for every team. No dev time.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different technical staff tailored access and dashboards, so each agent or manager sees just the requests assigned to them.
User groups
Give different technical staff tailored access and dashboards, so each agent or manager sees just the requests assigned to them.
Automations
Streamline support processes with Softr Workflows. Trigger native notifications or status changes based on ticket updates to keep IT operations running.
Works on any device
Access and resolve support tickets on the go. All ticketing tools are mobile-ready out of the box for technicians in the field.
Easy, secure logins
Use Google, email, or SSO logins to give your IT team fast, secure access—no internal IT tickets needed for setup.
Security
Keep sensitive technical and user data safe with SOC2 and GDPR compliance, plus fine-tuned access control at every level.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your it support ticketing system in minutes with AI—no manual setup or complex configuration needed.
Consolidate your stack
Add features like asset approvals, agent dashboards, or routing rules as your team grows—without a rebuild.
Flexible as you grow
Start with a help desk, then add resource libraries, dashboards, or asset trackers—all in one place.
Generate a custom it support ticketing system with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your it support ticketing system
Describe what you need. Softr's AI builds your ticketing system in minutes for free.