Build your own it support ticketing system, no code required
Streamline issue tracking, improve response times, and enhance support workflows with a customizable ticketing system for IT teams.
Customize your ticketing system to your needs
Set up a support ticketing process with only the features your team needs. Add new steps or views as your workflows evolve—no code required.
Ticket submission form
Ticket assignment & triage
Status tracking & updates
Internal notes & comments
Knowledge base integration
Automated notifications
Unify your ticketing data in real time
Connect spreadsheets, helpdesk tools, and dashboards with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support workflows.
Custom access for every team. Built-in security, no dev time.
Empower your IT team to manage and resolve support tickets with the right tools and secure access. Set up user groups and permissions in minutes—no IT dev work needed.
Advanced permissions
Give agents, managers, and end users tailored access and dashboards, so each role sees just what they need.
User groups
Give agents, managers, and end users tailored access and dashboards, so each role sees just what they need.
Automations
Connect with tools like Make, Zapier, or N8N to automate ticket assignments, notifications, and status updates.
Works on any device
Access and manage your IT tickets on the go. All apps are mobile-ready out of the box.
Easy, secure logins
Allow IT staff and users to log in securely with Google, email, or SSO—no ticket to IT required.
Security
Keep support ticket data safe with SOC2 and GDPR compliance, plus detailed access controls for your team.
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Give IT teams an AI teammate
AI can answer IT questions, track tickets, and surface solutions—directly inside your support system, powered by Softr’s built-in tools.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your IT help desk ticketing system in minutes with drag-and-drop blocks and templates.
Consolidate your stack
Add features like automated ticket routing or team dashboards as your support needs change.
Flexible as you grow
Start with ticketing, then add knowledge bases, chat, or asset tracking—all in one place.
Build a fully custom support ticketing system in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your help desk support system now