Build a help desk with CRM without code
Resolve tickets and manage accounts in an AI-powered help desk with CRM built with AI to fit your support team's specific workflow.
Build exactly what your support team needs
Customize a help desk with CRM that looks sleek out of the box. Add only the features you need, and iterate as your team's workflows evolve.
Customer ticket submission
Account & contact management
Ticket status tracking
AI-powered ticket summaries
Internal team notifications
Support performance dashboards
Bring all your customer data together in real time
Connect tickets, customer accounts, and contact details with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your business.
Custom access for every team. Built-in security.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different team members tailored dashboards, so agents see active tickets while managers view performance and account trends.
User groups
Give different team members tailored dashboards, so agents see active tickets while managers view performance and account trends.
Automations
Streamline your support with Softr Workflows. Trigger native automations for internal notifications and ticket status updates based on team actions.
Works on any device
Access and update your help desk with CRM on the go. Agents can manage customer accounts and respond to tickets from any mobile device.
Easy, secure logins
Use Google, email, or SSO logins to give your support team fast, secure access—no IT tickets needed to manage user credentials.
Security
Keep customer and account data safe with SOC2 and GDPR compliance, plus fine-tuned access control at every level of your tool.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your help desk with CRM in minutes with AI—no manual setup or complex ticketing configuration needed.
Consolidate your stack
Add features like AI ticket summaries, performance dashboards, or team notifications as your support needs grow.
Flexible as you grow
Start with a CRM, then add a help desk, internal tools, or client portals—all in one place with no extra seats.
Generate a fully custom help desk with CRM with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your help desk with CRM in minutes
Describe what you need. Softr's AI builds your help desk and customer database in minutes.