Track and manage escalations effectively with a customizable log tracker that fits your team's workflow and operational needs.


Build an escalations log that matches your workflow. Add just the views and features you need, and update your setup as your needs change.
Connect spreadsheets, ticketing systems, and support tools with real-time sync—or manage everything in Softr Databases. Create a centralized log for all escalations.
Empower your team to efficiently track and manage escalations. Set up secure logins, user groups, and detailed permissions—no IT help required.
Give support staff, managers, and admins tailored access so each role sees only the escalation info they need.
Give support staff, managers, and admins tailored access so each role sees only the escalation info they need.
Integrate with platforms like Make or Zapier to automate escalated ticket notifications and status updates.
Access and update escalation logs from any device. Your tracker is mobile-ready out of the box.
Give your team secure, fast access using Google, email, or SSO—no IT tickets needed.
Keep sensitive escalation data safe and compliant with SOC2 and GDPR, plus robust access controls.
AI helps your team track, review, and resolve escalations faster—answers and insights built right into your internal tool.
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Spin up your escalations log tracker in minutes with drag-and-drop blocks and templates.
Add new fields, automation, or reporting as your escalation tracking needs evolve—no rebuild needed.
Combine escalations tracking, dashboards, and internal workflows—all in one central tool.
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.












An escalations log tracker is a secure, centralized space where teams can record, monitor, and manage escalated issues or incidents as they arise. It keeps all escalation details, status updates, supporting documents, and communications in one place, so you don’t have to sort through emails or spreadsheets to track an escalation’s progress. This helps everyone stay organized and ensures action items are not overlooked.
Softr makes it easy to build an escalations log tracker tailored to your team’s workflow. You can connect your existing data sources—like Airtable, Notion, or Google Sheets—and build a portal where team members can log new escalations, update statuses, attach files, and track resolution steps, all in one place.
No coding is needed. Start from a template or build from scratch, customize layouts, define user permissions, and brand it for your organization. It’s quick to launch, simple to update, and flexible enough to adapt as your escalation processes evolve.
You can include a wide range of features in your escalations log tracker to support your process. Common examples include:
\- User logins – so each team member can securely access and update escalations assigned to them
\- Custom dashboards – to show the status and priority of escalations or team workloads
\- Forms – for reporting new escalations or submitting resolution details
\- File sharing – to upload relevant documentation or evidence
\- Search and filters – to quickly find escalations by status, assignee, category, or date
\- Tables, lists, and detail views – to display all escalations and their history
\- Comments and status updates – to keep communication about each escalation in one place
\- Charts – to visualize escalation trends, response times, or volume
\- Calendar view – to track deadlines or review meetings
\- Permissions and roles – so users see only what’s relevant to their responsibilities
All these features are built using Softr’s drag-and-drop blocks, so you can set them up without writing code. If your escalation process changes, updating your tracker is easy.
No coding is required. You can build your escalations log tracker entirely with Softr’s visual editor. Everything from layout to permissions can be set up and changed without writing a single line of code.
Yes. You can manage multiple teams or departments in a single escalations log tracker. Each user only sees the escalation records and information relevant to their team or assigned cases, based on their login and role. This makes it easy for organizations with several departments or teams to track and resolve escalations in one centralized place.
Softr supports a wide range of data sources for tracking escalations. You can connect to Airtable, Google Sheets, Notion, Coda, monday.com, HubSpot, Clickup, Xano, Supabase, PostgreSQL, MySQL, SQL Server, MariaDB, BigQuery, and more. You can also bring in escalation data from other sources using the REST API.
You’re not limited to just one source. You can integrate multiple data sources into the same escalation log tracker and display them side by side. Most sources support real-time, two-way sync, so any updates to your escalation records are always current across your tracker and connected databases.
Yes, Softr gives you full control over how users interact with your escalations log tracker. You can customize the layout, navigation, and escalation views to fit your workflows and branding. Each page or block can be shown or hidden depending on the user’s role, so teams or individuals see only the escalation cases and information relevant to them.
You can also set different user roles, such as team member, escalation owner, or admin, and define exactly what each can view or edit. For example, some users may only be able to log new escalations, while others can update or resolve cases. Personalized views can also be created by filtering escalation data based on the logged-in user.
This flexibility is especially helpful for organizations managing multiple teams or departments in the same tracker, ensuring a streamlined, secure, and role-appropriate experience for everyone involved.
Yes, you can. You don’t need to bring your escalation data from another system to start using Softr for your escalations log tracker. If you’re starting from scratch, you can use Softr Databases, which is built into the platform and integrates seamlessly with your tracker.
If you already have escalation records in tools like Airtable, Google Sheets, HubSpot, Notion, Coda, monday.com, Supabase, or SQL, you can connect those too. You can also use the REST API connector to bring in data from other sources. Either way, you have full control over how your escalation data is organized and displayed in your tracker.
Yes, you can fully white-label your escalations log tracker in Softr. You can use your own logo, brand colors, fonts, and custom domain to make the tracker feel like a seamless part of your organization’s processes. You can also remove all Softr branding, ensuring that your team and stakeholders see only your organization’s identity when using the tracker.
Yes, you can. Softr offers a lot of flexibility to control both the design and layout of your escalations log tracker. You can adjust colors, fonts, spacing, and page structure to align with your internal branding. You can also choose how each page is laid out, decide which blocks go where, and set what information different user roles see when they log in.
To display your escalation data, you can add different types of blocks depending on your needs:
\- Table blocks – to show structured data like escalation logs, statuses, or assignments
\- List or Card blocks – to highlight things like escalation summaries, responsible teams, or resolution steps
\- Detail View – to display one escalation at a time, like a case overview
\- Forms – for logging new escalations or updating cases
\- Charts – to show trends or resolution metrics
\- Calendar blocks – to display escalation deadlines or review meetings
If you need to adjust your tracker’s content or design later, it’s easy to make updates right in Softr’s visual builder.
Softr is built with security in mind. All data in your escalations log tracker is encrypted in transit (TLS) and at rest, and your tracker is hosted on secure, reliable infrastructure. Softr apps also give you full control over who can access and edit escalation data. You can set up role-based permissions, manage users directly within your data source, set visibility rules, and apply global restrictions to protect sensitive information across your tracker.
For trackers connected to external data sources like Airtable, Notion, or SQL, Softr doesn’t store your data—it just displays it in real time based on your access settings. You always remain in control of your escalation data and who can view or update it.
Softr follows industry best practices for authentication, access control, and platform monitoring to help keep your escalation information safe.
You can get started for free. Softr’s Free plan allows you to publish one app, such as your escalations log tracker, with up to 10 users and 2 user groups, and includes support for standard data sources like Softr Databases, Airtable, Google Sheets, and more.
If your tracker needs more users or advanced features, you can check out the paid plans: <https://softr.io/pricing>
Softr is designed to make it easy to build fully functional, user-facing apps—including tools like escalations log trackers—without writing code or relying on developers. What sets Softr apart is how quickly you can go from concept to live tracker, and how well it connects with your existing data sources.
Unlike some no-code tools focused on mobile or developer-centric experiences, Softr is built for non-technical teams who want control over layout, user experience, and permissions. You can build your escalations log tracker on real-time data from Airtable, Google Sheets, Softr Databases, or SQL, and create secure, branded tools for your team or stakeholders.
You can customize everything visually—from content and design to who sees what. Plus, with built-in features like user roles, forms, conditional logic, and API support, you don’t need multiple tools to launch a robust escalation tracking solution.
Yes. Softr supports a wide range of integrations so you can connect your escalations log tracker to other tools you already use. You can automate processes with Zapier, Make, or N8N, and set up integrations with platforms like Slack for notifications, or email for escalation alerts. Softr also supports REST API and webhooks for more advanced automations.
Whether you want to send escalation updates to another system, trigger tasks based on status changes, or display data from other tools, you can build these automations right into your tracker—without needing to code.