Build custom help desk software, no code required
Streamline support, manage tickets, and enhance customer satisfaction with a customizable help desk app tailored to your team's needs.
Customize your help desk to your needs
Build a help desk that fits your support process. Add only the views and features you need, and adapt as your team and workflows change.
Ticket submission and tracking
Agent assignment and escalation
Internal notes and ticket comments
Status and priority updates
Knowledge base management
Reporting and analytics dashboard
Unify your support data in real time
Connect tickets, customer feedback, and support systems with real-time sync—or manage everything in Softr Databases. Create one central hub for your support team.
Give every user a custom, secure help desk experience.
Provide tailored access for agents and customers in a fully branded help desk portal. Set up secure logins, user groups, and permissions in minutes.
Easy, secure logins
Your help desk is mobile-ready by default. Customers and agents can manage tickets from any device, anywhere.
Works on any device
Your help desk is mobile-ready by default. Customers and agents can manage tickets from any device, anywhere.
Automations
Connect with your favorite tools to automate ticket routing, notifications, and follow-ups—no manual effort needed.
User groups
Create separate logins for agents, managers, and customers with dashboards tailored to each role.
Advanced permissions
Apply fine-tuned rules to control who can view, respond to, or close support tickets.
Security
Protect sensitive support data. Softr ensures your help desk is SOC2 and GDPR compliant.
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Give support teams an AI assistant
Let support teams get instant answers and insights right inside your help desk—no extra tabs or tools needed with Softr’s AI.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Spin up a custom help desk in minutes with drag-and-drop blocks and prebuilt support templates.
Consolidate your stack
Easily add ticket forms, automations, or FAQs as your support needs change—no rebuild required.
Flexible as you grow
Centralize tickets, customer info, and team workflows—all in one help desk, no extra tools needed.
Build a fully custom help desk in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your custom help desk software now