Build custom help desk software, no code required
Manage tickets and resolve issues in an AI-powered custom help desk software built with AI to fit your support team's unique workflow.
Build exactly what your support team needs
Select only the help desk features your workflow requires. Customize your ticket views now, and evolve them later as your team's needs grow.
Automated ticket submission
Role-based agent workspace
AI-powered resolution summaries
Self-service knowledge base
Support performance dashboards
Customer feedback loops
Unify your support data in real time
Connect customer tickets, agent notes, and feedback from multiple tools—or manage everything in Softr Databases. Create one integrated system for tracking and resolution.
Give every user a custom, secure experience.
Give agents and customers the right views and access in a branded portal. Set up secure logins, user groups, and granular permissions—no dev work needed.
Easy, secure logins
Softr apps are mobile-ready by default. Turn your help desk into a downloadable app so agents can resolve urgent tickets on the go—no extra design needed.
Works on any device
Softr apps are mobile-ready by default. Turn your help desk into a downloadable app so agents can resolve urgent tickets on the go—no extra design needed.
Automations
Build native automations to handle ticket notifications, status updates, and agent assignments automatically whenever a customer submits a new request.
User groups
Provide separate logins for customers and support agents. Create personalized dashboards for agents to track their assigned tickets and performance metrics.
Advanced permissions
Apply rules for different support tiers. Customize who can view, edit, or delete sensitive ticket data, and which internal notes remain hidden from customers.
Security
Protect sensitive customer information and internal support logs from security threats. Softr is fully compliant with SOC2 and GDPR regulations.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your custom help desk software in minutes with AI—no manual configuration or lengthy setup required.
Consolidate your stack
Add features like a knowledge base, automated summaries, or performance dashboards as your support team scales.
Flexible as you grow
Start with a help desk, then add client portals, internal feedback tools, or forms—all in one place.
Generate a custom help desk software with AI in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your custom help desk software. No code.
Go from idea to a live help desk in under an hour. Build and customize your support tools without writing code.