Build your own case management system, no code required
Streamline case tracking, enhance collaboration, and ensure compliance with a customizable system tailored to your organization's needs
Customize your case management system
Create a system with only the views and workflows your team needs. Start simple, then adapt and add features as your processes evolve.
New case intake
Case status tracking
Task assignment and delegation
Document and file management
Case notes and communication log
Automated reminders and notifications
Unify your case data in real time
Connect spreadsheets, legal software, and other systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your cases.
Custom access for every team. Built-in security, no dev time.
Empower your help desk team with the right tools and secure access. Set up logins, user groups, and permissions in minutes—no IT required.
Advanced permissions
Create dedicated access and dashboards for support agents, supervisors, or other teams for streamlined case management.
User groups
Create dedicated access and dashboards for support agents, supervisors, or other teams for streamlined case management.
Automations
Connect to tools like Make, Zapier, or N8N to automate ticket routing, notifications, and case updates.
Works on any device
Allow your help desk team to track, update, or resolve cases from desktop or mobile—apps are always mobile-ready.
Easy, secure logins
Support agents and managers can log in using Google, email, or SSO for quick and secure access every time.
Security
Protect support case data with SOC2 and GDPR compliance, plus detailed access controls for every user.
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An AI assistant for support teams
AI answers customer queries, finds info fast, and helps solve tickets—built right into your help desk system with Softr.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your help desk case management system in minutes—no coding or design skills needed.
Consolidate your stack
Easily update workflows, add automations, or connect integrations as your support needs change.
Flexible as you grow
Manage tickets, customer details, and internal tools—all in one place, no extra software needed.
Build a fully custom case management system in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions