Build your own customer support platform portal, no code required
Streamline support requests, enhance customer satisfaction, and improve communication with a customizable portal tailored to your needs.
Customize your support portal to your needs
Tailor your customer support portal with only the views and workflows your team needs. Adapt and add features as your process evolves—no code required.
Ticket submission and tracking
Agent assignment and escalation
Knowledge base access
Internal notes and updates
Communication log
Customer feedback collection
Bring all your support data together in real time
Connect spreadsheets, ticketing systems, and CRMs with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support team.
Give every user a custom, secure support portal.
Set up a fully branded help desk portal for your customers. Enable secure logins, group permissions, and personalized support dashboards—all in minutes.
Easy, secure logins
Your help desk portal is mobile-ready by default, so customers and support teams can access it anywhere.
Works on any device
Your help desk portal is mobile-ready by default, so customers and support teams can access it anywhere.
Automations
Connect with your support tools to automate ticket assignments, notifications, and follow-ups.
User groups
Offer different experiences to customers, agents, or managers, each with their own tailored dashboards.
Advanced permissions
Set detailed rules so each user group sees only their relevant tickets and actions.
Security
Protect all support interactions and user data. Softr is SOC2 and GDPR compliant to keep information secure.
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Give support teams an AI helper
AI answers customer and team questions instantly, right in your portal—saving time and improving support with built-in Softr AI.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your customer support portal in minutes with drag-and-drop blocks and ready-made templates.
Consolidate your stack
Easily add features like ticket tracking, FAQs, or chat as your support workflows evolve.
Flexible as you grow
Start with your help desk, then add customer portals, forms, or dashboards—all in one place.
Build a fully custom customer support platform in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your Help Desk in minutes