Intranets have come a long way. While they started as static repositories for storing company documents, modern intranets provide a secure space where employees can:
- Access important information,
- Share documents, and
- Communicate with each other easily,
—keeping sensitive information private and available only to employees.
Think of a modern intranet as a virtual office hub where employees can find everything from the latest company news to tools and resources to help them be more efficient and productive.
In this blog, I'll cover intranet use cases, their benefits, and how to build your dynamic intranet to improve productivity, employee engagement, and operational efficiency.
TL;DR: Complete guide to successful intranets
- An intranet is a private network organizations use to communicate and collaborate within an organization.
- Intranets improve productivity, promote better collaborative practices, and ensure internal security.
- The best intranet should be customizable, cross-platform, user-friendly, up-to-date, and least secure.
- Organizations can create an intranet using custom coding, purchase a dedicated third-party solution, or choose a no-code platform like Softr.
What is an Intranet?
An intranet is a private network used by an organization to securely share information and resources internally among employees. It’s like your company's own private Internet.

From a technical standpoint, an intranet uses the same technology as the Internet protocol but offers access limited to a set of users, either through an identification process (username and password) or sometimes only via a specific local network—for example, allowing only users with a specific WiFi to access it.
Whether working on a project, looking for a colleague’s contact information, or finding a form, your intranet creates a user-friendly hub for employees to access and share information.
What are the uses of an intranet?
Organizations can use a modern intranet for several situations and use cases:
- Human resources: A safe, central place for employees to access information about their benefits package, HR documents, contracts, etc.
- Team knowledge: Gather all documentation about internal processes, product guidance, best practices, and more.
- Project management: Intranets are the go-to storage space for everything related to a specific project, and all stakeholders can access it anytime.
- Employee onboarding: Sharing forms for equipment requests, employee handbook, new hire checklist, etc.
What are the top intranet benefits?
There are several reasons why you should implement an intranet. Here are the most common benefits cited by organizations:
1. Easy to access information
Intranet networks store all necessary documents, policies, and resources in one secure location, reducing time spent searching for information.
2. Automate routine tasks
Many modern intranet platforms allow employees to manage their personal information, approve documents, and submit leave requests and expense claims, saving time and resources and improving operational efficiency.
3. Streamline onboarding and training
Design an onboarding process for new hires, including submitting required documents, accessing training, and reviewing company policies. You can also use an intranet to create a learning management system and provide access to training materials, courses, and resources.
4. Improve communication
By centralizing communication tools, an intranet makes it easy for employees to share company information and collaborate, leading to better teamwork and improved productivity.
For instance, a cross-team project for an upcoming product launch could have a dedicated project management space containing all the essential documentation, deadlines, messaging, and requirements in one central location.
Tip: Softr’s no-code platform allows you to create a central repository for all your company’s important documents, ensuring easy access and up-to-date information.
5. Increase productivity
According to Forrester's The Crisis of Fractured Organizations survey commissioned by Airtable, knowledge workers reported spending 30% of their weeks trying to find the right data and information—wasting 2.4 hours daily.
80% of those surveyed workers consider reducing data and information silos as a critical or high priority.
A unified platform improves productivity by reducing time wasted in unproductive meetings, searching for lost files, and navigating through scattered folders.
Access to a centralized database of resources and tools can streamline workflows and reduce time spent searching for information.
6. Secure knowledge sharing
The security benefits associated with intranets are often the most important for companies, especially for larger corporations.
An intranet provides a secure platform for sharing sensitive information, reducing the risk of data breaches and ensuring that confidential information stays within the organization.
From contracts to employee handbooks, product documentation, revenue planning, business forecasts or quarterly reviews, an organization's intranet keeps confidential information internal and includes access control so that only relevant stakeholders can access it.
7. Increase employee engagement
Gallup's 2023 State of the Global Workplace report found that teams with the highest employee engagement achieve 23% higher profitability.
Intranets are being used to engage employees by providing them with easy access to company information, updates, and resources. This creates a sense of community and improves the overall employee experience.
8. Promote company culture and employee experience
As a direct link to the previous point, providing employees with a single place to access the information they need and collaborate with their colleagues is also a great way to nurture a better employee experience and company culture.
For that reason, organizations should strive to provide a comprehensive employee experience and—as challenging as it might be with remote workers—create a caring and personal culture for their workers.
An intranet can create spaces for employees to share their experiences, collaborate on projects, and even hold casual conversations and activities with their colleagues.
What should a good intranet include?
Successful intranets have the following characteristics:
1. Centralized document management
An intranet is a central repository for your company’s important documents, policies, project files and other resources. Employees can easily access important information without having to search through multiple systems.
2. Team communication tools
Intranets often include tools for internal communication, such as internal email, chat, forums, and discussion boards. Share ideas, track projects, and communicate in real time to make teamwork smoother and more efficient.
3. Custom tools
Custom tools can help you build and personalize your intranet pages to fit your team’s needs. Create spaces for onboarding, project management, or team updates that make sense for your workflow.
4. Employee directory
A comprehensive employee directory lists all employees with contact information and job roles. Directories make it easy to find and connect with the right people in your organization, saving time and leading to better communication.
5. Task management
Many intranets are used for project and task management, allowing teams to:
- Coordinate work,
- Track progress,
- Keep everyone on the same page,
- Meet deadlines, and
- Ensure everything runs smoothly.
6. Mobile access
A mobile-friendly intranet offers complete access to your intranet on any device, anywhere. Employees can stay connected and productive at their desks or on the go.
7. Advanced user permissions
Control access limits who can see and edit different parts of your intranet, keeping sensitive information secure and only accessible by authorized individuals.
8. Third-party integration capability
Integrating your intranet with your tech stack leads to higher internal adoption. Having all your tools and platforms in one place eliminates data silos and streamlines workflows, increasing productivity.
Now that we’ve established the basis of an intranet and its benefits to organizations, let’s look at how you can build one.
How to build your own intranet?
There are three main ways to build an intranet: custom coding, purchasing dedicated intranet software, or creating your own without code.
1. Custom coding your company intranet
With a solid budget and a great team of developers, you could code your own intranet software for your company. Sure, it may take a lot of time (and money), but this method also has perks.
Pros of custom coding your intranet:
- Entirely customizable.
- As private as a private network gets—only you know what it can and cannot do.
Cons of custom coding your company intranet:
- It’s costly and time-consuming to build an intranet site.
- Custom coding needs to be maintained and updated frequently.
- Limited scalability.
- Very little room for experimentation: If your employees don’t use the final product, it will have been all done for nothing.
This method is best for larger corporations with deep resources (and deep pockets), especially those that have already validated the need for an intranet internally.
2. Purchasing a dedicated intranet solution
The second choice is to buy and implement a dedicated intranet software. While this is less expensive than building your own, implementation will likely require a significant investment.
Pros of using a dedicated intranet solution:
- It's cheaper than building your intranet software.
- Plenty of customization options and platform features.
- You can work with customer support to develop your ideal solution.
Cons of using a dedicated intranet solution:
- Limited–it’s a specialized tool that can only help you with your intranet.
- Most solutions are quite technical and might require coding and additional dev resources.
- Intranet software can be quite costly—from a few hundred dollars a month up to dozens of thousands, depending on your company's size.
A dedicated intranet solution can be a good option for companies that have validated the need internally and want to proceed with this project. While it’ll cost money and is still quite limited in use cases, it’s worth considering for larger corporations that don’t want to dedicate an entire team to building their intranet.
Our blog on the best Intranet software tools can help you make an informed decision.
3. Building your intranet without code
Finally, our favorite solution is to build your own team intranet with a no-code platform like Softr. This cost-effective (and fun!) method requires some elbow grease, but opens up a world of no-code possibilities.

Pros of building your intranet without code:
- Build an intranet to fit your workflows, from onboarding and knowledge sharing to time off and IT requests.
- Connect to multiple data sources and tools to create a single spot for your employees to view relevant information. Your data is always in-sync, allowing you to access and update it in real time.
- Easily customize your intranet's layout and design. With modern blocks, it’s easy to create a secure and user-friendly intranet—no coding or design skills required.
- You can save both time and money by avoiding the expenses associated with hiring a developer or purchasing off-the-shelf software that may not meet your requirements.
- Not limited to the intranet: Once you understand how Softr works, you can build a website, client portal, internal tools, mobile apps, and more.
- Scalable: From a small team project to an enterprise-level network, Softr helps you grow your Intranet according to your needs.
Cons of building your intranet without code:
- You will have to work on it yourself (with our intranet templates, customer support, and community of passionate users).
- The back end must use Airtable or Google Sheets (more sources coming soon).
Building an intranet on Softr

Using Softr, you can quickly build an intranet for your organization in 6 steps:
- Use our free company intranet template or start from scratch.
- Connect to a database (or use a templated database).
- Organize your database on Airtable or use Google Sheets data with specific tables, etc.
- Create your application in (literally) minutes.
- Edit blocks and customize the experience.
- Publish and iterate.
For a more detailed look, take a look at the following video from Gareth Pronovost, Automation Expert and owner at GAP Consulting:
How to increase employee adoption of an intranet
Once your intranet is live and kicking, how can you implement it and make sure your employees actively use it? We’ve identified 7 best practices to follow:
1. Involve management early
By presenting your action plan and involving managers early in your intranet project, you’ll increase their likelihood of promoting it internally to their team and feeling involved in its success.
2. Rely on facts
Highlight the numerous benefits of implementing an intranet, especially when talking to executives and the C-suite. Refer to our section earlier in the article to showcase why an intranet makes sense and how it will positively impact business and ROI.
3. Promote ownership
Identify internal heroes to champion your new solution when rolling out your intranet. By giving some of your employees and colleagues a stake in your intranet’s success, you’ll ensure they have skin in the game and serve as promoters to the rest of the company.
4. Use integration capabilities
Integrations will play a huge part in employee adoption for your intranet. To minimize friction, employees should be able to seamlessly transition from their current way of working.
Confirm that your intranet easily integrates with your tech stack, including meeting and internal communication tools, CRM, CDP, spreadsheet, word processor software, and everything else.
5. Promote your intranet internally
After launching your intranet, you want to maintain momentum and continue promoting it internally to all teams.
Whether by merging current resources, storing necessary documentation, or inviting collaborators to work within a project space, make your intranet the go-to environment for employees and a part of their daily routine.
6. Ask for employee feedback
If your intranet is not user-friendly, your employees won’t spend much time on it. Encourage employee feedback on your intranet to improve its usage.
7. Keep information up-to-date
Update your intranet frequently to keep information relevant and valuable.
By building a solid intranet structure and implementing some of these best practices, your new intranet is bound to be a success.
Conclusion
Building an intranet for your organization can present many benefits, from security to improving employee experience and efficiency. Thanks to a no-code tool like Softr, it is easy to build and implement.
Browse our templates and get involved with our growing community of no-code enthusiasts to learn more about building an intranet–and the many other custom apps you can create with Softr.
We look forward to seeing you there!
FAQs
What is intranet vs. internet?
- Internet: A global network of interconnected computers accessible to anyone with an internet connection.
- Intranet: A private network accessible only to a specific group, like employees within a company.
- Access: The Internet is open to the public, while an intranet is private and restricted to authorized users.
- Purpose: The Internet is for global communication and information sharing, while an intranet is for internal communication and collaboration within an organization.
What are the three types of intranets?
- Internal website: A company's internal website is accessible only to its employees.
- Employee intranet portal: Hosted on a company's servers, it provides access to various employee resources.
- Social intranet: Incorporates social networking features to facilitate employee collaboration and internal communication.
What is the difference between intranet and extranet?
- The intranet is accessible only to people within your organization.
- An extranet is accessible to both people within your organization and select individuals outside of it.
- An extranet is helpful for resellers or individuals more involved in your organization than regular customers.
Is an intranet safe?
Security is one of the key benefits of intranet portals. In essence, it allows businesses to control the information that is shared and accessed, and to make sure that confidential information doesn’t get leaked outside of the organization.
Softr provides cream of the crop security features, which you can learn more about in our security page.
Who can use an intranet?
Anyone can use an intranet, as long as they’ve been granted access by the owner (usually the admin/owner). Intranet portals are used by a variety of organizations for a variety of benefits: Some startups implement an intranet for improved collaborations and smoother processes, while large corporations favour it for security reasons.
Which intranet features are available with Softr?
Using Softr, you are able to build an intranet with the following features: Secured login, Server-side authentication powered by AWS, custom permissions, integration with other tools (chat, productivity analytics, and more), Multiplatform (iOs, Android), and more.
What else can I build with Softr?
You can also build Internal Tools, Online Marketplaces, client-portals, Online Communities, Resource Listings, Websites and Landing Pages, OEM Partner Portals, Intranets for Small Businesses, and more.
What is Softr
Join 700,000+ users worldwide, building client portals, internal tools, CRMs, dashboards, project management systems, inventory management apps, and more—all without code.