Build your own customer service crm, no code required
Enhance customer interactions, streamline support processes, and boost satisfaction with a CRM tailored to your service team needs.
Tailor your CRM to your needs
Build a customer service CRM that fits your team’s workflow. Add only the features you need now and update your setup as processes change.
Ticket submission and tracking
Case assignment and routing
Customer profile management
Internal notes and comments
Response template library
Performance and SLA monitoring
Bring all your customer data together in real time
Connect support tickets, CRMs, and chat systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support team.
Custom access for every team. Built-in security, no dev time.
Empower your customer service team with the right tools and access. Set up secure logins, user groups, and granular permissions—no IT required.
Advanced permissions
Give different team members tailored dashboards and access, so agents, supervisors, and admins see only what they need.
User groups
Give different team members tailored dashboards and access, so agents, supervisors, and admins see only what they need.
Automations
Connect with tools like Make, Zapier, or N8N to automate support ticket routing and follow-up messages.
Works on any device
Your customer service CRM works seamlessly on desktop and mobile, so your team can assist customers anywhere.
Easy, secure logins
Enable team logins with Google, email, or SSO for quick, secure access to customer information.
Security
Protect sensitive customer data with SOC2 and GDPR compliance plus strong access controls.
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Give support teams an AI helper
Support teams get instant answers to customer questions and insights, right inside your CRM—no switching tabs or tools needed.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Spin up your customer service CRM in minutes with drag-and-drop blocks and templates.
Consolidate your stack
Add features like ticket tracking or feedback forms as your team’s needs change—no rebuild needed.
Flexible as you grow
Manage customer data, agents, and support portals—all in one place, no extra tools required.
Build a fully custom customer service CRM in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your customer service CRM today